Ron Jon is sure that after purchasing any one of our great products you will be fully satisfied. In the event that you're not completely satisfied, the following Return/Exchange policy will help us more quickly attend to your needs. For returns and exchanges for items purchased in one of our physical store locations please see Store Returns & Exchanges. Returns must be in their original condition, with tags, and take place within 90 days of purchase and include a copy of the original invoice/receipt.

PLEASE BE ADVISED THAT OUR RETURN/EXCHANGE POLICY FOR RON JON BRANDED PRODUCTS IS LIMITED TO THOSE PRODUCTS PURCHASED AT AN OFFICIAL RON JON RETAIL STORE WHOSE LOCATIONS MAY BE FOUND HERE: https://www.ronjonsurfshop.com/location/default.aspx OR PURCHASED ON OUR OFFICIAL WEBSITE ronjonsurfshop.com. GENUINE RON JON BRANDED PRODUCTS ARE SOLD EXCLUSIVELY AT THESE OFFICIAL RON JON LOCATIONS.


INTERNET RETURNS & EXCHANGES

Exchanges and returns must take place within 90 days of purchase and be in their original condition (unworn and not used) with tags attached. 

For online orders, please email us at sales@rjss.com or call 1-888-RJ-SURFS. A customer service representative will then assist you with next steps in processing your return/exchange. Be sure to have access to the order number listed on top of your invoice or confirmation email page.


Alternatively, follow the return/exchange directions found on the back of your invoice and mail your product (using the shipping method most cost effective to you) to:

Ron Jon Surf Shop
Attn: Online Mail Exchange
3850 S. Banana River Blvd.
Cocoa Beach, FL 32931  
 

Please allow 2-4 weeks for processing and/or return delivery.

SURFBOARD RETURNS & EXCHANGES


Surfboards are very fragile in nature. Ron Jon brand surfboards have a 90-day conditional warranty, but after that time there is no applicable warranty, either expressed or implied. If the board is in the original condition along with the original receipt, it may be returned. Any board showing signs of use or damage will not be accepted for return or exchange.

Please email us at sales@rjss.com or call 1-888-RJ-SURFS and a customer service representative will assist you.


STORE RETURNS & EXCHANGES

Customers must retain their original receipt for exchanges and returns on new, unused items returned within 90 days of original purchase. Gift cards are non-returnable and cannot be redeemed for cash. Customers returning merchandise without an original sales receipt are only entitled to an exchange.

If you cannot go back to the store where your original purchase was made please contact the store directly using the telephone contact information listed at the bottom of your sales receipt, or email a brief note to sales@rjss.com explaining the problem with your purchase (wrong color, wrong size, damaged, didn't like) and include whether you are seeking a refund or an exchange. Be sure to have the order number listed on the bottom of your receipt and tell us which store the purchase was made. If seeking an exchange, there may be a small charge for return postage.

Cocoa Beach
Ron Jon Surf Shop
Attn: Mail Exchange
3850 S. Banana River Blvd.
Cocoa Beach, FL 32931
(321)799-8888 ext 1304

 

Clearwater Beach
Ron Jon Surf Shop
Attn: Mail Exchange
377 Mandalay Avenue
Clearwater Beach, FL 33767
(727)286-5888

New Jersey
Ron Jon Surf Shop
Attn: Mail Exchange
901 Central Ave
Long Beach Island, NJ 08008
(609) 494-8844


 

 

 

Ft. Myers
Ron Jon Surf Shop
Attn: Mail Exchange
10045 Gulf Center Drive
#100
Ft. Myers, FL 33913
(239) 482-8888

Key West
Ron Jon Surf Shop - Key West
Attn: Mail Exchange
503 Front Street
Key West, FL 33040
(305) 293-8880


Pensacola Beach
Ron Jon Surf Shop
Attn: Mail Exchange
400 Quietwater Beach Road
STE 8B
Pensacola Beach, FL 32561
(954) 846-1880


 

 

 

Panama City Beach
Ron Jon Surf Shop
Attn: Mail Exchange
16150 Front Beach Road
Panama City Beach, FL 32413
(850) 233-8898



Orlando (Disney Springs)
(If returning via UPS, Fedex)
Ron Jon Surf Shop DS
Attn: Mail Exchange
31530 East Buena Vista Drive
B17-B115
Lake Buena Vista FL, 32930
(407)560-8888

 

Orlando (Disney Springs)
(If returning via USPS)
Ron Jon Surf Shop DS
Attn: Mail Exchange - Disney Springs
8550 Astronaut Blvd, Suite 10
Cape Canaveral, FL 32920
(407)560-8888


 

 

 

Myrtle Beach (Barefoot Landing)
Ron Jon Surf Shop
Attn: Mail Exchange
4810 Highway 17 South
North Myrtle Beach, SC 29582
(843) 272-0888

Myrtle Beach (Broadway at the Beach)
Ron Jon Surf Shop
Attn: Mail Exchange
1308 Celebrity Circle #R9
Myrtle Beach, SC 29577
(843) 448-8882

Ocean City
Ron Jon Surf Shop
Attn: Mail Exchange
67th Street Town Center
6701 Coastal Highway #8
Ocean City, MD 21842
(410) 390-4888

 

 

 

Orange Beach
(If returning via UPS, Fedex)
Ron Jon Surf Shop
Attn: Mail Exchange
22723 Perdido Beach Blvd
Orange Beach, AL 36561
(251) 981-8008

Orange Beach
(If returning via USPS)
Ron Jon Surf Shop
Attn: Mail Exchange
P.O. Box 3510
Orange Beach, AL 36561
(251) 981-8008

 




 

Customers must retain their original receipt for exchanges and returns on new, unused items returned within 90 days of original purchase. Gift cards are non-returnable and cannot be redeemed for cash. Customers returning merchandise without an original sales receipt are only entitled to an exchange.

If you cannot go back to the store where your original purchase was made please contact the store directly using the telephone contact information listed at the bottom of your sales receipt, or email a brief note to sales@rjss.com explaining the problem with your purchase (wrong color, wrong size, damaged, didn't like) and include whether you are seeking a refund or an exchange. Be sure to have the order number listed on the bottom of your receipt and tell us which store the purchase was made. If seeking an exchange, there may be a small charge for return postage.
   

RON JON LICENSEE RETURN & REFUND CONTACT INFORMATION

Airport Locations
For return or exchange information, please contact:   
Email: arawls@spi-team.com
Phone: (813) 396-3639 ext 232
Note: If you would prefer Ron Jon  Corporate to contact the licensee on your behalf, please send a detailed email to Jacquie Youngs at jacquiey@rjss.com or by phone: (321) 799-8866.

Grand Turk and Cozumel Locations
For return or exchange information, please contact:   
Email: marketing@loscincosoles.com
Phone: 011 52 987 872 0132 ext 2243 or2248
Fax: 011 52 987 872 1950
Office hours: Monday-Friday 9am-8pm, Sat 9am-1pm
Note: If you would prefer Ron Jon  Corporate to contact the licensee on your behalf, please send a detailed email to Jacquie Youngs at jacquiey@rjss.com or by phone: (321) 799-8866.

Las Vegas Location
For return or exchange information, please contact:   
Email: Eric@rjsslv.com
Phone: (702) 632-9396
Note: If you would prefer Ron Jon  Corporate to contact the licensee on your behalf, please send a detailed email to Jacquie Youngs at jacquiey@rjss.com or phone (321) 799-8866.